Besides defining expectations, an SLA also describes the actions that will be taken if the agreed-upon service requirements are not met.
SLA in Climapulse
In Climapulse, you can find the SLAs at the customer level under the Service Level tab. Open this tab and you’ll see an overview of existing SLAs. Haven’t set up an SLA yet? Then press New at the top right to create one.
When creating an SLA, Reference and Start Date are required fields. Then set the following:
Conditions
- Choose an attribute (for example, cooling capacity, nominal volume, or power).
- Determine the comparison (equal to, greater than, greater than or equal to, less than, less than or equal to).
- Enter the threshold value.
- Add additional rules to define multiple conditions.
- Maintenance: Select Maintenance Every, followed by an interval and a period (hour, day, week, or month).
- Intervention: Select Intervention Within, followed by an interval and a period.
Save your SLA; This will then appear in the overview of the created SLAs for the relevant customer.
With a well-configured SLA, you can clearly communicate and monitor service expectations, and ensure quick adjustments if agreements are unexpectedly not met.
